Frequently Asked Questions

Reading and Properly Closing a PDF on a Computer

Back to top

Forms and Certificate Processing Timeframes

Back to top

Certificates and forms are emailed 2-business days after successfull course completion.

We need 2 business days to process course completions, generate paperwork and complete our logs required by state regulations.

Weekends and holidays are NOT business days. Business days are Monday through Friday.

For example:

Day Completed Email Expected
Monday Wednesday evening
Tuesday Thursday evening
Wednesday Friday evening
Thursday Monday evening
Friday Tuesday evening
Saturday Tuesday evening
Sunday Tuesday evening

We appreciate your patience.

Creating an Account and Enrolling in a Course

A step-by-step tutorial for how to create an account and enroll in an online Arizona security guard training course by Security Training Center,® LLC.

How to complete and submit the California Application for Security Guard Registration and Live Scan forms

Back to top

This video tutorial walks the student through completing and submitting the proper paperwork for the California BSIS unarmed Application for Security Guard Registration and Live Scan forms. Information includes walking the student through each question and section of the application and Live Scan forms plus paying the appropriate fees.

White or "blank" screen (Flash Player Won't Work)

Back to top

A white or "blank" screen is usually the result of an older Flash Player installation. You must update your Flash Player to the latest version.

Get Adobe Flash Player

Some of the latest operating system installations have the Flash Player DISABLED when the higher security settings are selected. Check the links below to enable Flash Player in your browser.

Windows 10

Click the link below to read the steps to enable Flash Player for Internet Explorer on Windows 10.

https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-ie.html

Safari (Mac)

Click the link below to read the steps to enable Flash Player for Safari on the Mac.

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

Gray Screen (Player Won't Work)

Back to top

Gray Screen

A "gray screen" indicates that JavaScript has been disabled in the browser. The solutions are:

  • Enable JavaScript in the browser's Content or Security settings.
  • Use a different browser that has JavaScript already enabled.

BSIS Application Processing Timeframes

Back to top

Wondering how long the BSIS is taking to process applications? Click the links below to find out!

The table linked below lists the curent date from which the BSIS is processing applications. For example, if the date listed in March 8, the BSIS is processing application received on or before March 8th. If your application was submitted after that date, then the BSIS has not even looked at your application yet.

Initial Applications
http://www.bsis.ca.gov/forms_pubs/app_timelines.shtml

Renewal Applications
http://www.bsis.ca.gov/forms_pubs/app_renew_timelines.shtml

If you have not heard from the Bureau within 6 weeks from submission of a BreEZe online application or 8 weeks from submission of a paper application, email the Bureau at bsis@dca.ca.gov.

BSIS Timeframe Example

Replacement Certificates of Completion

Back to top

We remind students continually throughout the courses that they are responsible for maintaining copies of their credentials and certificates of completion. We service thousands of students every year across multiple states. It takes time and effort to rummage through our archives to recover certificates of completion. Therefore, we are compelled to charge for the service of recovering old certificates of completion.

Timeframe Price
0 - 6-months Free
6-months - 12-months $4.99
12-months - 24-months $15.99
Older than 24-months $19.99
Other Price
Replacement plastic Chemical Agents card $4.99
Print and mail paper certificates $4.99

Although we make a sincere effort, we cannot guarantee that we will keep copies of all certificates indefinitely.

We will make every effort to recover old certificates of completion and send them to our students.

Oops! error message

Back to top

Oops error message

The "Oops!" error message is caused by corrupted cookie and cache files. This is a problem on the local computer, not the server or the student's account.

Please CLICK HERE to watch video walkthroughs of the quick and easy solution to this problem.

Session expired error message

Back to top

The "Session Expired" error message is caused by corrupted cookie and cache files.This is a problem on the local computer, not the server or the student's account.

Please CLICK HERE to watch video walkthroughs of the quick and easy solution to this problem.

I don't live in California

Back to top

California residency is NOT a requirement to earn a California Security Guard Registration Card (Guard Card). There are many professionals who hold multiple guard cards for the states in which they work.

Our courses can be completed from anywhere in the world. The only tricky part of the application process is the background check. The background check requires fingerprints. In-state applicants must use the digital Live Scan process, which is not available outside of California. However, there is a special Live Scan waiver form for out of state applicants. Out of state folks must submit this waiver with the ink fingerprint cards (form FD-258).

CLICK HERE to download the "Request for Exemption from Mandatory Electronic Fingerprint Submission Requirement" form.

The BSIS takes 6-8 weeks to process applications. That processing window must be taken into consideration when planning a move to California. We strongly suggest completing the course in plenty of time to receive the California Guard Card at the old address, otherwise there is a risk the guard card will be missed in the mail.

If the California guard card is sent to an out of state address, the guard must submit a change of address form (or use the online form at https://www.breeze.ca.gov/) within 30-days of moving to California.

CLICK HERE to download the "Address Change (Personal)" form.

I have a guard card from another state

Back to top

Out of state guard licenses are not valid in California. You must obtain a California BSIS license to work as a security guard or bodyguard in California.

I have a conviction on my record

Back to top

We receive many questions from potential students who have convictions who want to work as security guards. We cannot offer legal advice and cannot guarantee that the BSIS will issue a Security Guard Registration Card. We have been informed that the BSIS will not discuss specific cases prior to receiving a formal guard application and all fees have been paid. This requires that at least the 8-hour "Power to Arrest" course be completed, plus a Live Scan and Application fees. Therefore, the estimated costs to determine if the person with a conviction is even eligible to work as a security guard is approximately $143.

All applicants with convictions will have their applications sent to the Disciplinary Review Committee. This may add up to 120 days of processing time to the application.

From the Application For Security Guard Registration:

Be sure to answer all questions on the application completely and truthfully. Any omission or false statement on the application may constitute grounds for denial or subsequent revocation of the registration.

A registration may be denied to any person who makes a false statement or who has been convicted of any crime or act substantially related to the functions or duties of a security guard. However, the Bureau will consider evidence of rehabilitation.

Question 7 on the Application for Security Guard Registration asks:

7.a Have you ever been convicted of, or pled guilty or nolo contendere to ANY criminal or civil offense in the United States, it’s territories, or a foreign country? This includes every citation, infraction, misdemeanor and/or felony. Convictions that were adjudicated in the juvenile court or convictions under California Health and Safety Code sections 11357(b), (c), (d), (e) or section 11360(b) which are two years or older, as well as criminal charges dismissed under section 1000.3 of the Penal Code or equivalent non-California laws, should NOT be reported. Convictions that were later dismissed pursuant to sections 1203.4, 1203.4a, or 1203.41 of the California Penal Code or equivalent non-California law MUST be disclosed. YES/NO

7.b Is any criminal action pending against you, or are you currently awaiting judgment and sentencing following entry of a plea or jury verdict? YES/NO

More information can be found here:
Frequently Asked Questions - Informal Review before the Disciplinary Review Committee (DRC)

Firearms Permits and Convictions

Source: BSIS Firearms Training Manual (2012)

FELONS, PROHIBITED MISDEMEANORS AND DOMESTIC VIOLENCE PROHIBITIONS:

Instructors are to specifically inform each student that a firearm permit shall not be issued by the Bureau to a person who has been convicted of a felony or a misdemeanor that prohibits the person from carrying or possessing a firearm.

Specifically, the Bureau SHALL NOT issue a firearm permit to: A convicted felon (Business and Professions Code Section 7583.24(a); Penal Code Sections 29800, 29810, 29900, 29905), to a person convicted of a misdemeanor who is prohibited from possession of a firearm for a period of 10 years (Penal Code Section 29805 and 29810); nor to an individual with a history of domestic violence or who is subject to a Temporary Restraining Order (TRO) - (Penal Code Section 18250)

Students may also be denied a firearm permit if they have been convicted of a crime of violence (Penal Code Section 29905), such as assault, battery, assault with a deadly weapon, or a weapons violation, such as brandishing a weapon, illegal possession of and/or discharge of a weapon or carrying a concealed weapon without a concealed weapon permit.

Online System Requirements

Back to top

Students must have access to an Internet-connected computer with an Adobe Flash-enabled browser (Internet Explorer, Chrome, or Firefox). Students can use Windows, Apple Macintosh, and some Android devices.

The system requires the latest version of Adobe Flash Player. It is available for free download from here:

Get Adobe Flash Player

The system does not support iOS devices (iPad, iPhone, iPod Touch, etc.) or Motorola Zoom. Android devices are not officially supported.